In a client-pack move, you handle the wrapping and boxing while CG Moving Company handles the loading, transport, and unloading. In full-service, our crew handles the packing too, but a few responsibilities stay on your plate either way, like sorting what’s moving from what isn’t. Our services page covers both options in detail.
What Are You Responsible for in a Client-Pack Move?
Wrapping, boxing, and labeling everything before our crew arrives.
A client-pack move puts the wrapping, boxing, sealing, and labeling of your belongings on you, ideally following the same methods covered throughout our packing guides, like individually wrapping glassware or quilt-padding anything that isn’t already boxed. You’re also responsible for making sure boxes are sealed well enough to be stacked and carried safely, since our crew will be moving them, not repacking them.
- Wrapping and boxing every item before moving day
- Sealing boxes securely enough to stack and carry
- Labeling boxes by room and contents
What Is CG Moving Company Responsible for Either Way?
Safe loading, transport, unloading, and furniture protection either way.
Regardless of who packed the boxes, our crew is responsible for loading the truck safely, protecting furniture with quilt-pad wrapping, securing everything for transport, and unloading at the destination without damage. This part of the job doesn’t change between client-pack and full-service; the only difference is whether we also handled the wrapping and boxing that happened before the truck arrived.
- Safe, secure loading and transport of everything on the truck
- Quilt-pad wrapping and protection for furniture either way
- Careful unloading and placement at the destination
What Should You Confirm Before Moving Day No Matter Which Option You Choose?
Box count, fragile items flagged, and access details for both addresses.
Whether you packed everything yourself or our crew handled it, a few things stay on you either way: confirming roughly how many boxes and large items are moving, flagging anything especially fragile or high-value, and making sure both the pickup and drop-off addresses have clear access for a moving truck. These details help the crew plan the day accurately regardless of who did the packing.
- A rough count of boxes and large furniture items
- A heads-up on anything especially fragile or high-value
- Confirmed access details at both the pickup and drop-off addresses
Client-Pack vs. Full-Service Responsibilities
Task | Client-Pack | Full-Service |
Wrapping and boxing items | You | CG Moving Company |
Labeling boxes | You | CG Moving Company |
Loading and securing the truck | CG Moving Company | CG Moving Company |
Transport and unloading | CG Moving Company | CG Moving Company |
Confirming box count and access details | You | You |
No matter which option you choose, the loading, transport, and unloading stay on our crew, while the choice between client-pack and full-service really comes down to how much of the wrapping and boxing you want to take on yourself. For a closer look at how to decide between the two, see our guide on full-service vs. partial packing, or contact us directly to talk through your specific move.
Frequently Asked Questions
Can we choose client-pack for most rooms but full-service for just the kitchen or a few fragile items?
Yes, we offer partial packing where our crew handles specific rooms or item categories, like kitchenware or artwork, while you pack everything else. Just flag which rooms or items you want us to handle when you book so we schedule the right crew size.
If we pack our own boxes, will your crew still open and inspect them before loading?
No, we don’t open client-packed boxes, since responsibility for what’s inside and how well it’s protected stays with whoever packed it. We will flag a box that seems insecurely taped or at risk of damage during handling, but we don’t unpack or repack it ourselves.
What if some boxes aren't ready when the crew arrives for a client-pack move?
The crew can usually wait a reasonable amount of time or start with whatever is ready while you finish the rest, but a significant delay can push back the rest of the day’s schedule. Letting your coordinator know ahead of time if you’re running behind helps us plan around it rather than finding out at the door.
Does choosing full-service mean we can't pack anything ourselves?
Not at all. Full-service means our crew handles the packing if you’d rather not, but you’re welcome to pack items you want to handle yourself, like personal documents or anything you’d rather transport in your own vehicle. Just let us know what you’ve already packed so the crew doesn’t duplicate the work.
Mixing and matching client-pack and full-service for different rooms? Tell us your plan and we’ll build the crew schedule around it.
